Q: Why are the Transaction tab and Report Generator page missing from the menu?
A: We have combined all specific payment method transaction pages into one, and you may find this page in the Transaction page under the Report tab. You are also enabled to export all the transactions based on the chosen date range, payment method, status, and many other filter items that of your choice.
Q: What is the difference between Report Generator page and the new Transaction page?
A: Transaction page is more advanced and has a lot more features to offer than Report Generator page. Visit this page to learn more.
Q: How do I refund my Credit Card transaction?
A: You can refund your Credit Card transactions on the Transaction page under the Report tab. Similarly to the Credit Card Transaction page, you can begin by choosing the invoice number of the transaction that is to be refunded, and proceed by clicking the refund button. You will then enter the amount to be refunded; we support both partial refund and full refund.
Q: Are my previous and existing transactions saved in the Export Transaction page?
A: Yes, all of your previous and existing transactions are safely recorded in the new Transaction page.
Q: Which role can access the new Transaction page?
A: All roles are allowed including IT with an exception that IT is restricted from processing a refund.