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FAQ Payment Gateway
FAQ Payment Gateway
General Information
What types of payment methods are supported?
What are the transaction fees and how are they calculated?
Is there a demo account for me to test payment using DOKU?
Are there any restrictions on the types of businesses that can use DOKU?
How long does it take to process a transaction?
View all (8)
Registration & Activation
How to register a DOKU account?
What documents do I need to prepare to register a DOKU account?
What is the difference between Personal, Corporate, and International?
Can I update my business data after submitting them?
When will my business account be verified?
View all (15)
Account & Dashboard
I forgot my password. How do I reset my password?
How to login to DOKU Dashboard?
How do I delete or deactivate my account?
Team roles and permissions
Finance & Operation
What if the transaction fails to process?
Status on Report Transaction
Activity on Transaction Report
Can I set the settlement time?
Can I do a split settlement?
View all (9)
Integration
How do I integrate with DOKU?
Can I integrate with DOKU using an e-Commerce platform or plugins?
Where can I find the Client ID and Secret Key?
What is the difference between DGPC, MGPC, and DIPC?
Security
What licenses does DOKU have?
What PCI-DSS certification does DOKU have?
No-Code Products
What is Payment Link?
Can I customize the email content of my Payment Link?
What is e-Katalog?
What is the difference between Physical Product and Digital Product in e-Katalog?