FAQ Payment Gateway

General Information

• What types of payment methods are supported?
• What are the transaction fees and how are they calculated?
• Is there a demo account for me to test payment using DOKU?
• Are there any restrictions on the types of businesses that can use DOKU?
• How long does it take to process a transaction?

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Registration & Activation

• How to register a DOKU account?
• What documents do I need to prepare to register a DOKU account?
• What is the difference between Personal, Corporate, and International?
• Can I update my business data after submitting them?
• When will my business account be verified?

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Account & Dashboard

• I forgot my password. How do I reset my password?
• How to login to DOKU Dashboard?
• How do I delete or deactivate my account?
• Team roles and permissions

Finance & Operation

• What if the transaction fails to process?
• Status on Report Transaction
• Activity on Transaction Report
• Can I set the settlement time?
• Can I do a split settlement?

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Integration

• How do I integrate with DOKU?
• Can I integrate with DOKU using an e-Commerce platform or plugins?
• Where can I find the Client ID and Secret Key?
• What is the difference between DGPC, MGPC, and DIPC?

Security

• What licenses does DOKU have?
• What PCI-DSS certification does DOKU have?

No-Code Products

• What is Payment Link?
• Can I customize the email content of my Payment Link?
• What is e-Katalog?
• What is the difference between Physical Product and Digital Product in e-Katalog?