FAQ Payment Gateway
FAQ Payment Gateway
General Information
- What types of payment methods are supported?
- What are the transaction fees and how are they calculated?
- I don't have a website. Can I accept payment using DOKU?
- Is there a demo account for me to test payment using DOKU?
- Are there any restrictions on the types of businesses that can use DOKU?
Registration & Activation
- How to register a DOKU account?
- What documents do I need to prepare to register a business account?
- What is the difference between Personal, Corporate, and International?
- When will my business account be verified?
- Can I accept payments before my business account has been verified?
Account & Dashboard
- How to log in to DOKU Dashboard?
- I forgot my password. How do I reset my password?
- I did not receive any email to reset my password. What should I do?
- How to change my password?
- How to switch the language of the dashboard?
Finance & Operation
- How to check the status of my transaction?
- What does each status mean in the transaction report?
- What if my transaction fails to process?
- What does each activity mean in the transaction report?
- How to export transaction data?