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Payment Gateway
FAQ Payment Gateway
General Information
What types of payment methods are supported?
What are the transaction fees and how are they calculated?
I don't have a website. Can I accept payment using DOKU?
Is there a demo account for me to test payment using DOKU?
Are there any restrictions on the types of businesses that can use DOKU?
View all (11)
Registration & Activation
How to register a DOKU account?
What documents do I need to prepare to register a business account?
What is the difference between Personal, Corporate, and International?
When will my business account be verified?
Can I accept payments before my business account has been verified?
View all (17)
Account & Dashboard
How to log in to DOKU Dashboard?
I forgot my password. How do I reset my password?
I did not receive any email to reset my password. What should I do?
How to change my password?
How to switch the language of the dashboard?
View all (19)
Finance & Operation
How to check the status of my transaction?
What does each status mean in the transaction report?
What if my transaction fails to process?
What does each activity mean in the transaction report?
How to export transaction data?
View all (25)
Integration
How do I integrate with DOKU?
Can I integrate with DOKU using an e-Commerce platform or plugins?
What is my Client ID and Secret Key?
What is the difference between DGPC, MGPC, and DIPC?
Security
What licenses does DOKU have?
Is DOKU PCI-DSS compliant?
I want to stop using DOKU services. How do I remove my data from DOKU?
What is 2-Step Verification?
Checkout Page
Can I customize my checkout page?
How to customize my checkout page?
How to sort the payment methods on my checkout page?
How to apply a promo code in the checkout page?
Promo Engine