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Finance & Operation

  • Can I split the settlement to multiple bank accounts?
  • Can I set a different settlement bank account for a specific payment method?
  • Why are my transaction funds settled to the wrong bank account?
  • My transactions still have not been settled. What should I do?
  • Can DOKU settle funds in other currencies besides IDR?
  • How to retrieve my settlement report?
  • I still have not received my settlement report. What should I do?
  • Is there a settlement report template that I can download?
  • What is the difference between Settlement Report and Transaction Report?
  • How to check the fee for each payment method?
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