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I still have not received my settlement report. What should I do?

You will only receive your settlement report when a settlement takes place. If you cannot find your settlement report in your inbox or SFTP folder, you can resend your settlement report by following the steps below:

  1. Log in to DOKU Dashboard, and then access the side navigation bar
  2. Under Settings tab, select Settlement
  3. Settlement Report page will appear, then click [ ] icon based on your choice of settlement batch, and select Resend Report
  4. Check your inbox or SFTP folder for the incoming settlement report.

If the above method does not work, please ensure that your settlement notification has been set up. Click here to learn on how to manage your settlement notification settings. 

Please feel free to submit a ticket to DOKU Care or send an email to if you require further assistance.

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