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I still have not received my transaction report. What should I do?

Please first ensure that the email address that you entered is correct. We will not be able to send the transaction report if the email address thay you entered is invalid.

Transaction report may take longer time to be exported depending on the number of transactions that are being extracted. A transaction report with over 50,000 transactions may take up to an hour to be exported.

If you still have not received your transaction report after the one-hour period, please contact your account manager or submit a ticket to DOKU Care for assistance.

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